{"id":7288,"date":"2026-10-18T11:57:49","date_gmt":"2026-10-18T09:57:49","guid":{"rendered":"https:\/\/mu.it-cyberwall.com\/guides\/choosing-a-managed-it-provider-the-questions-to-ask-before-you-sign\/"},"modified":"2026-10-18T20:08:55","modified_gmt":"2026-10-18T18:08:55","slug":"choisir-infogereur","status":"publish","type":"page","link":"https:\/\/mu.it-cyberwall.com\/en\/guides\/choisir-infogereur\/","title":{"rendered":"Choosing a managed IT provider: the questions to ask before you sign"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7288\" class=\"elementor elementor-7288 elementor-6671\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eff7e7d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eff7e7d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4aae3d9\" data-id=\"4aae3d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-67f9a55 elementor-widget elementor-widget-html\" data-id=\"67f9a55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.itcw-g{max-width:900px;margin:0 auto;font-size:17px;line-height:1.65;color:#2b2f3a}.itcw-g h2{margin-top:10px}.itcw-g .tw{overflow-x:auto;margin:18px 0}.itcw-g table{width:100%;border-collapse:collapse;font-size:15px;min-width:640px}.itcw-g th,.itcw-g td{border:1px solid #e3e6ee;padding:10px 12px;vertical-align:top;text-align:left}.itcw-g thead th{background:#0E0129;color:#fff}.itcw-g tbody th{background:#F6F7FA;font-weight:600}.itcw-g .box{background:#F6F7FA;border-left:4px solid #DE3241;padding:16px 20px;border-radius:6px;margin:18px 0}.itcw-g .box.ok{border-left-color:#2C9703}.itcw-g sup a{text-decoration:none;font-weight:600}.itcw-g ol.src li{margin-bottom:8px;font-size:15px;word-break:break-word}.itcw-g .note{font-size:14px;color:#6b7080}.itcw-g .toc a{display:inline-block;margin:4px 10px 4px 0}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90a5ecd elementor-widget elementor-widget-heading\" data-id=\"90a5ecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Guide<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eacc366 elementor-widget elementor-widget-heading\" data-id=\"eacc366\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Choosing a managed IT provider: the questions to ask before you sign<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55bdc89 elementor-widget elementor-widget-text-editor\" data-id=\"55bdc89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"itcw-g\"><p style=\"text-align:center\">Who keeps the access credentials, how to track your requests, when your servers are monitored, who does the backups, how to exit the contract: six questions to ask any managed IT provider, with the answers to expect and the ANSSI and CNIL references.<\/p><p class=\"note\" style=\"text-align:center\">Updated on 18 October 2026 \u00b7 Figures are sourced at the bottom of the page; opinions are those of IT CyberWall.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e62d465 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e62d465\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a665b5\" data-id=\"3a665b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54ad723 elementor-widget elementor-widget-text-editor\" data-id=\"54ad723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"itcw-g\"><div class=\"box toc\"><strong>Contents:<\/strong><br \/><a href=\"#questions\">The questions to ask<\/a> \u00b7 <a href=\"#reponse-modele\">IT CyberWall&#8217;s answer<\/a> \u00b7 <a href=\"#references\">Official references<\/a> \u00b7 <a href=\"#sources\">Sources<\/a><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ffacbd4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ffacbd4\" data-element_type=\"section\" data-e-type=\"section\" id=\"questions\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-334abc0\" data-id=\"334abc0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-669ed4f elementor-widget elementor-widget-heading\" data-id=\"669ed4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The questions to ask<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd173f7 elementor-widget elementor-widget-text-editor\" data-id=\"fd173f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"itcw-g\"><table><thead><tr><th>Question<\/th><th>A good answer<\/th><th>Warning sign<\/th><\/tr><\/thead><tbody><tr><td><strong>Who holds the access credentials?<\/strong><\/td><td>The \u00ab owner \u00bb accounts (Microsoft 365, domain name, hosting provider) stay in the company&#8217;s name; the provider has named accounts and gives you the list.<\/td><td>\u00ab It&#8217;s simpler if we keep the passwords. \u00bb<\/td><\/tr><tr><td><strong>How do I track my requests?<\/strong><\/td><td>A ticketing tool, with a history you can view.<\/td><td>Everything goes through a technician&#8217;s mobile phone.<\/td><\/tr><tr><td><strong>When are my servers monitored?<\/strong><\/td><td>Written monitoring and on-call hours, stating what triggers an alert.<\/td><td>\u00ab We monitor everything, all the time \u00bb, with no details.<\/td><\/tr><tr><td><strong>Who does the backups, and is it the same contract as day-to-day operations?<\/strong><\/td><td>The contract states who operates the backup, who monitors it and who tests restoration.<\/td><td>Nobody can answer.<\/td><\/tr><tr><td><strong>What commitment period, what notice period?<\/strong><\/td><td>A written term and notice period, known before you sign.<\/td><td>A long automatic renewal that is hard to cancel.<\/td><\/tr><tr><td><strong>What happens at the end of the contract?<\/strong><\/td><td>Return of access credentials, documentation and data, then deletion of whatever the provider held.<\/td><td>No exit is planned.<\/td><\/tr><\/tbody><\/table><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3435aa8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3435aa8\" data-element_type=\"section\" data-e-type=\"section\" id=\"reponse-modele\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2dd7c42\" data-id=\"2dd7c42\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55e83cc elementor-widget elementor-widget-heading\" data-id=\"55e83cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT CyberWall's answer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cfcd1e elementor-widget elementor-widget-text-editor\" data-id=\"7cfcd1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"itcw-g\"><ul><li><strong>Backup:<\/strong> IT CyberWall runs and secures your systems; backup is a separate contract, with WeDoBack. We monitor that it works.<\/li><li><strong>Access:<\/strong> your owner accounts remain yours; our access is through named accounts and you have the list.<\/li><li><strong>Requests:<\/strong> every request is logged as a ticket.<\/li><li><strong>Monitoring:<\/strong> 24\/7 for managed servers, with SMS alerts according to the agreed on-call hours.<\/li><li><strong>Commitment:<\/strong> 6 months&#8217; minimum term, applied only once across all our services, then cancellable with one month&#8217;s notice.<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c0ceb8d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c0ceb8d\" data-element_type=\"section\" data-e-type=\"section\" id=\"references\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d2c4920\" data-id=\"d2c4920\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3e29d9 elementor-widget elementor-widget-heading\" data-id=\"d3e29d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Official references<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f897a8c elementor-widget elementor-widget-text-editor\" data-id=\"f897a8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"itcw-g\"><ul><li><strong>Traceability.<\/strong> The ANSSI framework for secure administration and maintenance providers (PAMS) requires all access and actions to be logged, these logs to be kept for at least 6 months and provided to the client on request, and the list of administrators to be made available to the client<sup><a href=\"#source-1\">[1]<\/a><\/sup>.<\/li><li><strong>Sharing of responsibilities.<\/strong> The same framework requires a service agreement approved in writing, stating who is responsible for what, including where work is subcontracted<sup><a href=\"#source-1\">[1]<\/a><\/sup>.<\/li><li><strong>End of contract.<\/strong> It requires assets to be returned and storage media to be securely erased<sup><a href=\"#source-1\">[1]<\/a><\/sup>. For personal data, the CNIL requires the contract to settle what happens to it: destruction, or return to the client or to the new provider, with copies destroyed<sup><a href=\"#source-2\">[2]<\/a><\/sup>.<\/li><li><strong>Subcontracting.<\/strong> A provider that processes personal data on your behalf is a processor within the meaning of the GDPR: the contract sets out its instructions, confidentiality, security and written authorisation for any further sub-processors<sup><a href=\"#source-2\">[2]<\/a><\/sup><sup><a href=\"#source-3\">[3]<\/a><\/sup>.<\/li><li><strong>Cloud.<\/strong> Since 12 September 2025, the European Data Act has governed switching between cloud service providers; switching charges disappear completely on 12 January 2027<sup><a href=\"#source-4\">[4]<\/a><\/sup>.<\/li><\/ul><p class=\"note\">IT CyberWall is not a PAMS-qualified provider: we cite this framework as a checklist of questions, useful for assessing any managed IT provider.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-141965e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"141965e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-717be1a\" data-id=\"717be1a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b1dba3 elementor-widget elementor-widget-heading\" data-id=\"2b1dba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ask us these questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d46c0bb elementor-widget elementor-widget-text-editor\" data-id=\"d46c0bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Describe your IT estate and your expectations: we reply in writing, with the contract to back it up.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54481fd elementor-align-center elementor-widget elementor-widget-button\" data-id=\"54481fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/mu.it-cyberwall.com\/en\/contact\/?mf-besoin=infogerance#formulaire\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Describe my needs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d72e782 elementor-widget elementor-widget-text-editor\" data-id=\"d72e782\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/mu.it-cyberwall.com\/en\/guides\/\">\u2190 All our guides<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b0beba8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b0beba8\" data-element_type=\"section\" data-e-type=\"section\" id=\"sources\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52358e7\" data-id=\"52358e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69412bf elementor-widget elementor-widget-heading\" data-id=\"69412bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sources<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-197d3c4 elementor-widget elementor-widget-text-editor\" data-id=\"197d3c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"itcw-g\"><p class=\"note\">Sources consulted on 18 October 2026. Supplier prices are shown excluding tax, in the currency and region of the published price list, and may change: always check the official page before deciding.<\/p><ol class=\"src\"><li id=\"source-1\">ANSSI \u2013 Prestataires d\u2019administration et de maintenance s\u00e9curis\u00e9es (PAMS), r\u00e9f\u00e9rentiel d\u2019exigences v1.1 (6 October 2022) \u2014 <a href=\"https:\/\/cyber.gouv.fr\/sites\/default\/files\/2022-10\/ANSSI_PAMS_referentiel_v1.1_vFR.pdf\" target=\"_blank\" rel=\"noopener\">cyber.gouv.fr\/sites\/default\/files\/2022-10\/ANSSI_PAMS_referentiel_v1.1_vFR.pdf<\/a><\/li><li id=\"source-2\">CNIL \u2013 Guide du sous-traitant (September 2017) \u2014 <a href=\"https:\/\/cnil.fr\/sites\/default\/files\/atoms\/files\/rgpd-guide_sous-traitant-cnil.pdf\" target=\"_blank\" rel=\"noopener\">cnil.fr\/sites\/default\/files\/atoms\/files\/rgpd-guide_sous-traitant-cnil.pdf<\/a><\/li><li id=\"source-3\">CNIL \u2013 Responsable de traitement et sous-traitant : 6 bonnes pratiques \u2014 <a href=\"https:\/\/cnil.fr\/fr\/responsable-de-traitement-et-sous-traitant-6-bonnes-pratiques-pour-respecter-les-donnees\" target=\"_blank\" rel=\"noopener\">cnil.fr\/fr\/responsable-de-traitement-et-sous-traitant-6-bonnes-pratiques-pour-respecter-les-donnees<\/a><\/li><li id=\"source-4\">European Commission \u2013 Data Act explained \u2014 <a href=\"https:\/\/digital-strategy.ec.europa.eu\/en\/factpages\/data-act-explained\" target=\"_blank\" rel=\"noopener\">digital-strategy.ec.europa.eu\/en\/factpages\/data-act-explained<\/a><\/li><\/ol><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5fb5b2b itcw-wdb-line elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fb5b2b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-be827a0\" data-id=\"be827a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1faa75b elementor-widget elementor-widget-text-editor\" data-id=\"1faa75b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"itcw-wdb\" style=\"text-align:center;font-size:15px;color:#4b5563;margin:0\">Backup and restoration are operated by <a href=\"https:\/\/www.wedoback.com\/sauvegarde\/\" target=\"_blank\" rel=\"noopener\">WeDoBack<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":7206,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"Choosing a managed IT provider | IT CyberWall","_seopress_titles_desc":"Access, tickets, monitoring, backup, notice, reversibility: questions to ask a managed IT provider before signing, with ANSSI and CNIL 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