IT monitoring
We monitor your IT 24/7 to detect problems before they bring your business to a halt
Monitoring means continuous surveillance of your information system, 24/7. It limits service interruptions, spots weak points in the architecture, alerts you by e-mail or SMS and deals with certain anomalies automatically.
It can cover all or part of the system:
- Backups
- Databases
- Applications
- Disk space and storage capacity
- Checks on Windows or Linux services
- Websites and their availability
- Antivirus protection
- Servers
- Workstations
- The performance of your information system
Brochures
Why monitor? Antivirus, firewalls, backup servers: these protections are only useful if they work all the time. Monitoring checks that they are active and warns you as soon as something stops working.
We keep watch over the security and stability of your architecture, and make sure your backups are working properly.
Monitored and repaired, or simply monitored
You choose the level of support, server by server.
Monitoring included in managed IT services
For the servers we manage: monitoring is included, our technicians receive the alerts and step in to restore service.
Monitoring only, on quotation
For your other servers, managed by your team or another provider: we monitor and alert the people you designate, without working on your systems. Scope defined according to your needs.
Alerts that reach you at the right time
Every alert is sent by e-mail. You can also receive SMS messages, depending on the mode you choose:
As soon as an incident occurs
The SMS is sent as soon as a malfunction is detected. For services that cannot wait.
During on-call hours
SMS messages are sent only during the time slot you set: evenings, nights, weekends, depending on your organisation.
If the problem persists
The SMS is sent only if the malfunction persists beyond a set time. You are not disturbed for an incident that resolves itself.
Professional monitoring, not just a connection test
We operate an architecture of dedicated monitoring servers. It continuously collects the status of your equipment, keeps the history and triggers alerts according to rules adapted to each server.
Thresholds and trends
An alert before the disk is full or the memory is saturated, not just when everything has stopped.
History and graphs
How each measurement changes over time, to understand an incident and anticipate needs.
With or without an agent
A lightweight program installed on the server for detailed data, or remote checks for websites and network equipment.
Alerts that make sense
Dependencies between devices are taken into account: a router failure does not trigger one alert for every server behind it.
Your questions about monitoring
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Do you monitor servers that you do not manage?
Yes, on quotation. We monitor and alert, without working on these servers; your team or your provider remains responsible for repairs.
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Who receives the alerts?
For managed servers, our technicians. For monitoring only, the people you designate, by e-mail and, if you wish, by SMS.
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Can we avoid SMS messages in the middle of the night for a minor incident?
Yes: limit SMS messages to your on-call hours, or ask for them to be sent only if the problem lasts beyond a set time.
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Do we need to install anything?
Depending on the checks required, a lightweight agent on the server, or nothing at all for remote checks (website, network equipment).
Put your IT under monitoring
Tell us which servers and services to monitor, who should be alerted and how. We will suggest the right plan.
Tell us which servers and services to monitor, who should be alerted and how. We will suggest the right plan.
Backup and restoration are operated by WeDoBack.