- [email protected]
- Mouthiers sur Boëme, France
- +33 972 508 828
By the hour, as a pack of tickets with volume discounts, or as a flat-rate package with support included. Workstation and server rates go down depending on the number of devices and the type of contract. For tradespeople, retailers, SMEs and mid-sized companies, with or without in-house IT staff.
Duration, data, access, in-house team: straight answers.
Every IT CyberWall contract (support, managed IT services, etc.) requires 6 months’ seniority. During this period, you can reduce your order, but not cancel it.
Seniority earned on one contract counts for the others: taking out a new IT CyberWall service does not commit you again. After 6 months, your contracts can be cancelled at any time with one month’s notice.
Under our contracts, passwords and authentication keys are kept in our internal digital vault, accessible only to our technicians and only from our network. Access is audited and classified by clearance level. No document or e-mail account is opened without the express written consent of its owner (or their line manager).
Yes. We never remove your access to your own equipment. Although our technicians can step in at any time, we set up communication and exchanges between our teams and yours so that everyone can do their work in good conditions.
No. Our mission is not to harm the jobs or skills your company has built up internally. We provide support and expertise to help our clients’ teams manage your information system. In some cases, we can also help them build their skills in this area.
From your workstations to all of your IT: the scope is set in the contract, and nothing major is done without your agreement.
IT estate management, updates, server monitoring; out-of-scope support via tickets.
Your business applications run and maintained: updates, availability, follow-up with the publisher.
Your entire information system entrusted to us: computers, servers, network, applications and security.
We take care of the entire agreed scope, from start to finish.
A specific scope: your servers, your network or one application.
Shared management with your in-house team or your other providers.
Monitoring and preventive maintenance to deal with problems before they hold you up.
24/7 monitoring of backups, databases, disks, services, websites, antivirus, servers and computers, with e-mail and SMS alerts.
Continuous protection, faster intervention and automatic resolution of certain incidents.
You present your business, your IT estate and your organisation.
We take inventory: computers, servers, software, access, backups.
You receive the agreed scope and billing method, in writing.
We take over, store the access details in our vault and start monitoring.
For more than 10 years, we have built strong, lasting relationships with our clients, based on the high quality of service of our team:
We are pleased to share some practical and useful information about managed IT services here.
Are your workstations getting old? We advise on purchases, arrange financing, take back old equipment and have it recycled: see IT estate and hardware.
Describe your IT estate. We will suggest the most suitable type of contract: 6-month commitment, then cancellable with one month’s notice.
Discuss my managed IT servicesBackup and restoration are operated by WeDoBack.
