Answers to your questions
Here are some questions that many companies frequently ask about us. We answer them openly on this page. Feel free to ask us for more details!
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How do you guarantee the security of our data?
We combine active protection, continuous monitoring and advanced encryption to ensure that your data remains entirely in your hands, without compromise. Every measure is tailored to your sector and your specific risks.
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What happens if we suffer an attack or a critical incident?
If you have chosen the solutions we recommended, these tools will protect you or greatly reduce the impact on your services. We act immediately thanks to our monitoring tools and the alerts in place. In the event of a critical incident, our business continuity and disaster recovery plans let you get back up and running quickly, keeping the impact on your business to a minimum.
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How are your managed IT services different from those of other providers?
Our managed IT services are proactive: we anticipate failures, secure your equipment and optimise your infrastructure. You gain performance, security and peace of mind, while staying in control of your choices.
Above all, we are not exclusive: we work well with your in-house teams or other providers already in place, in a spirit of complementarity and transparency. -
What types of companies do you support?
We support retailers, tradespeople and ambitious SMEs as well as demanding large companies. Our tailored approach adapts to your size, your sector and your business and regulatory constraints.
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What does your security audit include?
We carry out comprehensive audits that go well beyond the IT system alone. We also assess the physical protection of your buildings (access control, surveillance, securing of server rooms, etc.), authentication processes, access management, and all your critical internal procedures. Our approach is global, to ensure both your digital and physical security.
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Our staff are not cybersecurity experts. Can you train them?
Of course. We offer practical training adapted to your day-to-day reality, so that every member of staff becomes an active link in your security, without unnecessary jargon.
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How can we be sure of your reliability over the long term?
We constantly monitor technological innovations and new threats. We regularly test, assess and adjust our products and services to include the best-performing solutions on the market. Our aim: to guarantee services that are always state of the art, fully adapted to changes in your needs and risks.
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Is your service flexible as we change (growth, new sites, etc.)?
Absolutely. Our service architecture is designed to grow with you: adding sites or users, extending services… everything is modular and scalable, without costly redesign.
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What sets you apart from large IT services companies or generalist MSPs?
Our specialisation in cybersecurity and our ethical commitment set us apart. We do not sell solutions out of habit: every recommendation is aligned with your interests, not with commercial partnerships.
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How do you secure remote access to our systems?
It all depends on your situation and your needs. We adapt as far as possible to your requirements. In general, we favour secure access via IPsec VPN, encrypted tunnels or ZTNA (Zero Trust Network Access) connections, reinforcing each access with multi-factor authentication (MFA) and strict authorisation policies.
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Do you offer real-time monitoring of our infrastructure?
Yes, we set up 24/7 monitoring of your servers, networks and critical applications, with real-time alerts and rapid intervention if an anomaly is detected.
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Can you manage our patches and updates?
We manage the entire update cycle of your systems, with a validated, tested and scheduled process to avoid any impact on your business. Security and stability remain our top priorities.
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Do you have solutions to limit the impact of phishing on our teams?
Yes, we combine advanced e-mail filtering, active user awareness training and regular simulated attacks to sharpen their vigilance against phishing attempts.
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Do you offer intrusion detection services (IDS/IPS)?
Yes. We deploy high-performance IDS/IPS systems to monitor your network continuously, detect any intrusion attempt and respond immediately before a major incident occurs.
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Can you help us achieve certifications such as GDPR compliance or ISO 27001?
Yes, we help companies achieve GDPR compliance and prepare for ISO 27001 certification. For the GDPR (or its equivalents in other countries), we help you put in place the necessary technical and organisational processes. However, a large part of compliance is legal in nature and requires an authorised local expert or firm. For ISO 27001, we prepare you technically and organisationally to meet the requirements, but only an official certification body can award the standard. Our role is to maximise your chances of success.
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Do you work only in France or are your services available internationally?
Our services are available in every country. Wherever you are, we provide the same quality of support and security. Whenever possible, we set up local subsidiaries, creating jobs and building strong roots in the regions where we work.
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Do you favour local employment when you expand into a new country?
Absolutely. One of our priorities is to recruit locally to strengthen our teams and contribute to the regional economy. This helps us better understand local realities, build relationships and strengthen our ethical commitment.
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Is your company committed beyond its technical services?
At IT CyberWall, we put trust, transparency, responsibility and innovation at the heart of everything we do. Every assignment is guided by the pursuit of technical excellence, but also by respect for people and for the commitments made. We stand for a responsible vision of digital technology: respect for the environment, data protection, support for local employment, tackling the digital divide and a commitment to serve only clients who respect our code of ethics.
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What sets you apart ethically from other providers?
We refuse to work for organisations that do not comply with our ethical principles. All our clients undertake to respect our code of ethics. This code guarantees, in particular, the ethical use of technology, the protection of personal data and the absence of discrimination or illegal practices. Failure to comply may lead to immediate suspension or termination of our services.
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How do you ensure that your growth does not come at the expense of quality?
Every geographical expansion goes hand in hand with upskilling our teams and strict quality procedures. We favour controlled growth over hasty expansion, to maintain the excellence of our services wherever we work.
Ask us your questions!
Do you have a question we have not answered yet?
Every project is unique, and we are here to listen and understand your specific needs.
Feel free to contact us: we will be happy to talk with you and give you precise, personalised answers.