- [email protected]
- Mouthiers sur Boëme, France
- +33 972 508 828
Personalised handling and fast resolution, so that you can stay focused on your business. For tradespeople, retailers, SMEs and mid-sized companies, with or without in-house IT staff.
Assistance and technical support refer to the same service. Your request is handled at the right level, without you needing to know which one.
Level and priority are two different things. The level depends on the nature of the problem; the priority only sets the response target provided for in your specific terms.
What about managed services? Support for the servers and equipment included in your managed services contract is included. Outside that scope, support is subscribed separately. See managed services
The prices below apply to level 1 support: €60 excl. VAT for the first hour, then a decreasing rate. Tickets in packs can be carried over for one month. If you already use our cybersecurity or managed IT services, you receive an additional discount. Levels 2 and 3: please contact us.
You tell us who needs help and with which tools.
We qualify the request and assign it to the right support level.
Single ticket, pack or managed IT services contract: you choose, in writing.
Access to the support portal and first requests handled.
Our qualified technicians act quickly to solve your technical problems and guide you in using your devices.
Whether for a one-off or a regular need, our solutions adapt to your organisation.
By subscribing to our additional cybersecurity or managed IT services offers, you gain exclusive benefits on our support services.
Remote surveillance and system monitoring tools offer significant benefits for support, mainly through their ability to detect anomalies and incidents quickly and in real time, which reduces downtime. They also allow accurate collection of performance data, making interventions more efficient and better suited to users’ needs.
In addition, these tools encourage closer cooperation between departments thanks to an overview of operations, enabling faster and better-informed decisions. Finally, remote surveillance strengthens system security by constantly tracking potential threats.
Common questions about technical and user support.
Support (or technical support) responds to your requests and incidents, on three levels. Managed IT services are the proactive management of your IT; they include support for the servers and equipment covered by the contract. For everything else, support is purchased separately.
You do not need to know: every request arrives at level 1, which qualifies it and passes it to level 2 if technical analysis is needed, along with everything that has already been checked.
There is no need to choose between in-house and external: our outsourced support service is designed precisely to adapt to your organisation. Whether you already have a person or team in-house, or no dedicated support, we step in to handle all or part of the requests, according to your needs. This relieves your internal resources, ensures wider availability and gives your users a fast, professional response to every request. Outsourcing all or part of your support means benefiting from our tools, our multi-skilled team and a structured framework, without giving up the closeness of your existing teams.
Quality of service does not depend only on response speed, but also on how exchanges between your teams and the support service are structured. To ensure an efficient and smooth service, it is essential to follow the recommendations and good practices provided by support, to communicate openly without withholding important information, and to make it easy to access the data needed for diagnosis. Good quality of service also requires a proactive approach: anticipating recurring problems, listening to the feedback and warnings given by support, and treating suggestions for improvement as real opportunities for optimisation. It is this open, two-way collaboration that allows you to offer your end users a reliable, responsive and lasting service.
Absolutely. Data security and confidentiality are at the heart of our commitments. Our processes are designed to meet the strictest standards, with limited and logged access, encrypted exchanges, and rigorous management of credentials and access rights. All our staff are trained in cybersecurity issues and sign confidentiality agreements. In addition, we strictly comply with the GDPR and implement security mechanisms suited to how critical your data and systems are.
Support structured by levels becomes a driver of performance and security. Our articles detail its concrete benefits.
Well-orchestrated multi-level support becomes a key player in cybersecurity and compliance, providing continuous monitoring and rapid response to risks.
Find out moreBy streamlining incident management and freeing up internal teams, organised support significantly improves the company’s overall productivity.
Find out moreMulti-expertise support meets the specific needs of each business department precisely, providing technical solutions suited to their operational context.
Find out moreA support service structured in levels means each incident is handled at the right level of expertise, cutting delays and maximising the company’s responsiveness.
Find out moreOur latest articles on technical support.
A workstation too old to repair? We help you replace it, finance it and have the old one taken back: see IT estate and hardware.
The problem
The in-house IT team lacked expertise in certain areas and was overwhelmed. The company’s projects were on hold.
What we did
What changed
The in-house team is relieved and focuses on day-to-day work; the company is growing without worrying about its IT.
Tell us who needs help and with which tools. We will suggest the right plan.
Discuss my support
